How Moisture Pro Restores Your Property
From the minute you call to the final walk-through. Ten steps, documented, IICRC-compliant, insurance-aligned.
- 1
You Call, We Dispatch
0–10 minutesWhat HappensLive dispatcher answers 24/7/365, gathers essentials (address, damage type, occupancy), and dispatches the nearest IICRC-certified crew.
Why It MattersMost damage compounds by the hour. Water spreads through subfloors. Smoke etches surfaces. Mold starts in 48 hours. Minutes matter.
Homeowner TipHave your policy number handy. If the damage is water-related, know where your main shutoff is.
- 2
Arrival & Emergency Stabilization
60 minutes from callWhat HappensCrew arrives in marked truck with extraction equipment, dehumidifiers, air movers, tarps, and board-up materials. We stop active damage first: water extraction, fire tarp, sewage containment.
Why It MattersStabilization stops the damage curve. Every hour of standing water is another layer of affected material.
Homeowner TipYou don't need to clean up before we arrive. We document the scene as-found for your insurance.
- 3
Assessment & Moisture Mapping
30–90 minutes on siteWhat HappensThermal imaging cameras, moisture meters, and hygrometers identify every affected material — including what's hidden in walls, under floors, and in cabinetry. Full photo documentation.
Why It MattersYou can't dry what you can't measure. Hidden moisture is where mold amplifies if missed.
Homeowner TipAsk us for a copy of the initial moisture map. You have a right to this documentation.
- 4
Insurance Notification & Scope
Same dayWhat HappensWe help you file your claim if not already open, communicate scope to your adjuster, and generate an Xactimate-aligned estimate that matches insurance expectations.
Why It MattersAligned scope = claim pays faster. Misaligned scope = supplements, delays, frustration.
Homeowner TipYou can choose whoever you want to do the work. Your insurance cannot require a specific vendor.
- 5
Mitigation (Stop the Damage)
3–7 daysWhat HappensIICRC S500 protocols: extraction, antimicrobial, LGR dehumidification, targeted air movers. For mold, IICRC S520: containment, HEPA air scrubbing, source removal. Daily moisture readings logged.
Why It MattersMitigation is time-sensitive. Proper drying prevents secondary damage. Contained mold removal prevents spore spread.
Homeowner TipDon't turn off our equipment at night. Dehumidifiers need to run continuously for the duration.
- 6
Monitoring & Adjustment
Daily during dryingWhat HappensTechnician returns daily to read moisture content, reposition air movers, and verify drying progress. Logs submitted to insurance.
Why It MattersDrying isn't linear. Adjustments ensure we reach dry standard (defined by pre-loss equilibrium) without overshooting or undershooting.
Homeowner TipKeep interior doors open and AC set to a moderate temperature during drying.
- 7
Reconstruction Scope & Approval
1–2 weeks after mitigationWhat HappensWe produce a detailed rebuild scope, negotiate any insurance supplements, and get homeowner sign-off before any reconstruction begins.
Why It MattersClear scope upfront prevents surprises mid-project.
Homeowner TipReview the scope line-by-line. Ask questions. Request changes. This is your chance.
- 8
Reconstruction (Rebuild)
2–12 weeks depending on scopeWhat HappensLicensed general contractors handle drywall, flooring, cabinetry, trim, paint, fixtures. Daily progress updates. Single point of contact throughout.
Why It MattersSingle GC = single warranty, single schedule, single responsibility. No coordinating five subs.
Homeowner TipKeep a running punch list. We'd rather fix issues as they come up than at final walk-through.
- 9
Final Walk-Through & Sign-Off
1 dayWhat HappensHomeowner + project manager walk every restored area. Punch-list items completed. Final sign-off document signed.
Why It MattersNothing should be outstanding. You should feel the property is better than pre-loss condition.
Homeowner TipDon't sign off until you're satisfied. We'll address every concern.
- 10
Post-Project Support
OngoingWhat HappensWritten warranty on our work. Contact us directly for any post-completion questions or issues. We keep records for your files.
Why It MattersQuality restoration should outlast the claim paperwork.
Homeowner TipSave our number. Restoration-worthy damage tends to recur in homes built the same era.
Questions About the Process?
Every project is different. Call us and we'll walk you through exactly what your situation needs.
