Apartment & Multifamily Restoration Done Right
Multi-unit water damage is a coordination problem, not just a restoration problem. We handle tenant communication, unit turnover timing, and property-manager documentation so you don't have to.
Pain Points We Solve
How We Help
Tenant Communication Templates
We provide written communication you can send to affected tenants — what to expect, timeline, relocation options.
Phased Restoration
We work around occupancy. Night work, weekend work, whatever keeps your operation going.
Property-Manager Reporting
Weekly written status reports with photos, moisture logs, and scope of work completed.
Insurance Direct-Bill
We bill the carrier directly where possible, freeing your AP team from claim admin.
Unit Turnover Prioritization
Vacant unit ready for next tenant ASAP — we prioritize turnover-critical work when rental income is on the line.
Capex Documentation
Replacements and upgrades documented separately so you can track what's capex vs covered loss.
Why Moisture Pro
- 24/7 dispatch with named account manager for multi-site property owners
- IICRC-certified technicians following S500 and S520 protocols
- Experience with Central Texas major property managers and REITs
- Xactimate estimating aligned with your insurance carrier's scope
- Tenant-facing team trained in professional communication
Frequently Asked
Do you work with our insurance adjuster or ours?
Both. We work directly with whoever has authority on the claim — your carrier's adjuster, a TPA, or your broker. We're vendor-neutral and scope-driven.
Can you work in occupied units?
Yes. Containment barriers, HEPA filtration, scheduled work windows. We've restored thousands of occupied units without tenant displacement.
What's your response time for an after-hours apartment emergency?
60-minute arrival across Bell, McLennan, Coryell, and Williamson counties. Faster for properties near our Nolanville base.
Property Emergency?
Call (254) 248-7776 for immediate dispatch or contact us to set up a preferred-vendor relationship.